🤷‍♀️ When Your Supplemental Agent Goes Missing: "Out of Sight, Out of Support"

If you haven’t seen your supplemental benefits rep in a while—or worse, you don’t even know who it is—you’re not alone.

Many businesses assume their benefit programs are running smoothly in the background. But that’s exactly where the problems begin.

❌ The Hidden Cost of Disconnected Support

When your benefits agent disappears, so does your team’s:

1. Confidence

2. Coverage

3. Trust in leadership

Employees start asking:

1. “What’s available to me?”

2. “Who do I talk to about my claim?”

3. “Did I miss my chance to enroll?”

Claims go unfiled. New hires miss onboarding. Questions go unanswered.

And soon, the benefits you’ve invested in? They lose value—because no one knows how to use them.

✅ Why Consistent Support Matters

A reliable, proactive benefits partner can:

1. Reinforce trust in leadership

2. Make onboarding smoother

3. Boost participation and satisfaction

4. Prevent small issues from becoming major complaints

Your team deserves more than brochures and one-time meetings. They need:

1. A rep who shows up

2. Education sessions that drive understanding

3. Seamless support for claims and questions

4. A partner who keeps you informed and your team engaged

   
   

🎙️ Listen to the Podcast Episode

"When Your Supplemental Agent Goes Missing" dives into this problem—and what to do about it.

🎧 Listen here on Spotify:

https://open.spotify.com/episode/5a97ORquX0kdUhhJ8EW3OE?si=3qNBeO6fSSKIAq9A1GplrA

📌 What to Do Next

Let’s shine a light on your benefits setup.

1. 📅 Schedule a quick review call to evaluate your rep’s service level.

2. 📄 Request a free service checklist to compare what your team should be getting vs. what they’re receiving now.

Because benefits only work when people understand and use them.

If your agent hasn’t shown up—let us show up for you.